Blockchain is bringing Intelligent Technologies to Micro, Small & Medium Enterprises

AI App Monetization Blockchain Business Models Cryptocurrency Digital Direct-To-Consumer ecommerce Technology

Chatbots

As Blockchain technology is getting into the mainstream of large enterprises, I have been contemplating on how micro, small and medium enterprises (MSME aka SMBs) can benefit from Blockchain. Let me explain what I mean by this.

I looked into the data on Micro, Small and Medium Enterprises in the United States at International Finance Corporation (World Bank Group) website (http://www.ifc.org ). As per IFC consideration, Microenterprise has <10 employees, the small enterprise has 10 to 100 employees and medium enterprise has 100 to 500 employees. The latest data from IFC totals to more than 6 million MSMEs in the United States. Based on the scale and size, the technology adoption in MSMEs is driven by three factors – lower costs, ease of usability of technology and more importantly demand and advantage from new-age technology to their consumers/users. I would like to describe few scenarios before landing on to Blockchain advantage for MSMEs.

  • Scenario I: Blockchain can offer a substantial value by easing and expediting SME Lending process. Blockchain (i.e. Distributed Ledger) technology based SME lending Platforms could address information asymmetries and collateral shortage in aninnovative way and is applicable to any SME digital asset transaction performed online bypassing the need of any middle-man or the risk (and cost) of enforcement.
  • Scenario II: Chatbots have made a progression to successful use cases at large enterprises. Look at examples of  Allstate Business Insurance Expert (ABIe), Capital One Financial’s Eno, Domino’s pizza chatbot, a real estate bot like Apartment Ocean and list goes on. But I never come across a chatbot in interacting with a local restaurant, a childcare center, a mom and pop shops to state few examples from MSMEs. The reason being an initial capital cost and annual maintenance costs difficult to break-even with MSME financial models. Adding new-age advancements in AI, NLP and Machine Learning further enriches the power of chatbots. There exists a real opportunity in bringing the efficiency of chatbot to MSMEs by taking over tasks for which humans are not essential
  • Scenario III: Mobile Apps and monetization opportunities. Both Google’s Android and Apple’s mobile apps got exploded in recent times (7+ Million total apps as Aug 2017). According to the Small Business Mobile Apps: 2017 Survey by Clutch, 85% of micro-enterprises with fewer than 10 employees do not have a mobile app and whereas for SMEs in the lower fifties. There exists a significant business opportunity enabling MSMEs access to mobile apps.
  • Scenarios IV, V, & VI: SMS/USSD messaging, e-commerce/direct-to-consumer websites and instant messengers are other scenarios that would enhance MSMEs capability in addressing gig economy consumers. The technology is available to MSMEs in these scenarios, but development & customization needs, and costs are slowing down the adaptability.

Blockchain backed Distributed Ledger Technology (DLT) offer real opportunities enabling multiple channels like chatbots, mobile apps, SMS/USSD messaging, e-commerce/direct-to-consumer websites, and instant messaging to MSMEs and as well enable Omni channel capabilities. Blockchain decentralized autonomous platform (BDAP) can connect MSMEs, technology providers, developers, marketers, crypto ecosystem, and marketplace offering minimal transaction fees, competitive prices in the open and transparent marketplace, ensuring secure transactions, easing the channel access and simultaneously create the Omni-channel customer experience.

  • First, Blockchain (BDAP) platform takes-out the initial capital investments to access new-age technologies enabling multi-channel capabilities, establish a distributed ledger technology offering peer-to-peer financial system, smart contract to execute secure transactions and an exchange for MSME tokens, and platform that enhances exceptional customer experience.
  • There is an opportunity for sellers (tech providers/developers/marketing firms/startups) to play Business Integrator role creating MSME tokens and made available in the marketplace for MSMEs, Developers, Marketing & Content Firms, and Technology Providers.
  • MSMEs buy tokens for fiat and cryptocurrency. Developers, Marketing & Content Firms, and Technology Platforms decide the price of channels and determine token equivalents. This gives an opportunity for sellers to form a partner syndicate for creating Omni-channel AI Agent experience as an additional value-add.
  • Once tokens are received sellers of various forms (developers, marketers, media firms, technology partners etc.), MSME channels (chatbots, mobile apps, e-commerce/direct-to-consumer websites, instant messengers etc.) gets launched per purchased token volumes.

What MSMEs get out of BDAP is an asynchronous participation of ecosystem players offering a decentralized platform to access channel capabilities otherwise tied to higher capital and ongoing costs. Another key advantage to MSMEs from Blockchain enabled decentralized ledger is while MSMEs ensures their product quality building a trust/brand evaluation system, BDAP helps MSMEs scale to reputation evaluation system leveraging the platform.

You can reach me @ kishor.akshinthala@gmail.com for a deeper mindshare on this topic.

 

 

 

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