Future of Financial Services Workforce

FinTech disruptors have been finding a way in by focusing on a particular innovative technology or process in everything from mobile payments to insurance. A forte of technologies “AI-ML-DL-NLP-CV” is fueling the FinTech innovations. The large financial services companies can’t be complacent as FinTechs have been attacking some of the most profitable elements of the […]

AI in Healthcare

Healthcare fueled by AI/ML/DL: Intelligent and analytical technologies have the potential to rebuild many areas of care provision with computing and empathy. The rate of change will differ tremendously upon the job to be done. While far-future is profoundly different, but pontificating on the short-term is fraught. Impact Areas: AI/ML/DL can make the biggest impact […]

The Changing Role of Retail Workforce

I was visiting Lush – a fresh handmade cosmetics store along with my daughter and felt that the shopping experience compared with the past is changing in a noticeable way, in particular when it comes to interactions with the store workforce. I came to know that Lush employees typically go through extensive training to ensure […]

AI in Operations (“AIOps”)

Recently I was searching for verbatim “AIOps” on Google and got 624K results. Without many surprises noticed that there have been over 100 times rise in search trends since July 2017. That signifies the momentum for AI led Operations. As my curiosity on AIOps increased, I looked at market opportunity for AIOps. From MARKETSandMARKETS analyst […]

Marching Ahead to 2019

Here is my take on the next 3 big trends to watch out as we march ahead into 2019. 1) Automation crossing over inflection point: Point I am making is progressing beyond task automation. For example, when we call a Bank, it really doesn’t matter whether a bot or a human reply from creating the net […]

Enhancing Gift Cards Value Proposition (Blockchain for Gift Cards – Part II)

Last week, I published a blog post titled “Blockchain Boosting Customer Loyalty Programmes”. In continuation of views on Blockchain relevance, highlighting the following 4 aspects of gift cards industry that encompasses open & closed loop cards, new age innovative cards such as gift cards for stock, lottery retail gift card, donation gift cards etc. 1) […]

Living in an Artificially Intelligent World

I was reading an article on new research led by the University of Adelaide on the subject of an AI’s ability to predict a patient’s lifespan simply by looking at images of their organs. After taking a deep breath picked up my coffee and started walking thinking about the deeper engagement of AI in human […]

Blockchain is bringing Intelligent Technologies to Micro, Small & Medium Enterprises

As Blockchain technology is getting into the mainstream of large enterprises, I have been contemplating on how micro, small and medium enterprises (MSME aka SMBs) can benefit from Blockchain. Let me explain what I mean by this. I looked into the data on Micro, Small and Medium Enterprises in the United States at International Finance […]

Digital Revolutions

Markets have been constantly evolving from pre-internet era of viscous state through fluid state over last decade with internet democratized access to information, reducing buyer-seller information asymmetry. Digital Revolutions with the advent of AI, Blockchain, Robotics, AR/VR, and hyper connected driven IoT technologies are forcing companies to functioning in a state of super fluidity in […]