Future of Financial Services Workforce
FinTech disruptors have been finding a way in by focusing on a particular innovative technology or process in everything from mobile payments to insurance. A forte of technologies ...
Category: Automation, AI & Robotics
AI in Healthcare
Healthcare fueled by AI/ML/DL: AI in healthcare: Intelligent and analytical technologies have the potential to rebuild many areas of care provision with computing and empathy. The rate of ...
Algorithmic IT Operations (“AIOps”)
Recently I was searching for verbatim “AIOps” on Google and got 624K results. Without many surprises noticed that there have been over 100 times rise in search trends ...
Living in an Artificially Intelligent World
I was reading an article on new research led by the University of Adelaide on the subject of an AI’s ability to predict a patient’s lifespan simply by ...
Digital Era Superfluid Markets
Markets have been constantly evolving from pre-internet era of viscous state through fluid state over last decade with internet democratized access to information, reducing buyer-seller information asymmetry. Digital ...
Future Education Technology
In gig-economy there is a tremendous opportunity to leverage the full potential of digital disruption including AI, Gamification, and Automation paving path to next-gen educational methods and job ...
AI in Customer Service : Making Inroads to Outsourced Customer Support
Rethinking overseas outsourcing is on the cards for a while. For years, Westerns have had their service calls on credit card bills and broken cell phones handled by ...
Service Desk 2.0: A Perspective
“Transform or you will be transformed!” – Robert Stroud Both end-users and customers evolved with their personal experience of IT being transformed. The real shift here is in ...
