AI in Operations (“AIOps”)

Recently I was searching for verbatim “AIOps” on Google and got 624K results. Without many surprises noticed that there have been over 100 times rise in search trends since July 2017. That signifies the momentum for AI led Operations. As my curiosity on AIOps increased, I looked at market opportunity for AIOps. From MARKETSandMARKETS analyst […]

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Living in an Artificially Intelligent World

I was reading an article on new research led by the University of Adelaide on the subject of an AI’s ability to predict a patient’s lifespan simply by looking at images of their organs. After taking a deep breath picked up my coffee and started walking thinking about the deeper engagement of AI in human […]

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Digital Re-imagination of Industries

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Digital Revolutions

Markets have been constantly evolving from pre-internet era of viscous state through fluid state over last decade with internet democratized access to information, reducing buyer-seller information asymmetry. Digital Revolutions with the advent of AI, Blockchain, Robotics, AR/VR, and hyper connected driven IoT technologies are forcing companies to functioning in a state of super fluidity in […]

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Next-Gen Education System

In gig-economy there is a tremendous opportunity to leverage the full potential of digital disruption including AI, Gamification, and Automation paving path to next-gen educational methods and job reorientation. Firstly, finding ways on how AI technologies could aid education methods, augment human skills in professional jobs and there by the challenges posed by AI. We […]

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Is Artificial Intelligence (AI) Making Inroads to Outsourced Customer Support?

Rethinking overseas outsourcing is on the cards for a while. For years, Westerns have had their service calls on credit card bills and broken cell phones handled by customer service agents in the low cost locations. A decade ago, it made a lot of sense to outsource customer support overseas. But that’s changing. Increasingly, companies that want to […]

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Service Desk 2.0 : A Perspective

“Transform or you will be transformed!” – Robert Stroud Both end users and customers evolved with their personal experience of IT being transformed. The real shift here is in customer power. This note highlights the opportunities that exists in service desk operations for both service providers and customers and thereby put an emphasis on capability […]

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