AI in Customer Service : Making Inroads to Outsourced Customer Support
Rethinking overseas outsourcing is on the cards for a while. For years, Westerns have had their service calls on credit card bills and broken cell phones handled by ...
link to Unleashing the Potential of Consumer IoT and Industrial IoT (IIoT) with Insights & Analytics
Unleashing the Potential of Consumer IoT and Industrial IoT (IIoT) with Insights & Analytics
As the Internet revolution redefined the way businesses run over the last couple of decades, the future will be revolutionized by the Internet of Things (IoT). The global ...
Hyperconnectivity Research Focus Areas
Hyperconnectivity is the use of many systems and devices so that you are always connected to social networks and other sources of information. The team is studying the effects ...
Preparing Banks for Third Party Vendor Risk Management
“A bank can outsource a task but cannot outsource the responsibility”. Let’s dig deep into how a bank can prepare for a “Third Party Vendor Risk Management”. Anatomy ...
Internet of Things (IoT) – Are the Things Ready to Creating the Fortune?
Internet of Things IoT at the core matured from a “Buzz” to a line item in corporate budgeting getting tracked and benchmarked on returns vis-à-vis spending. In the age of ...
Service Desk 2.0: A Perspective
“Transform or you will be transformed!” – Robert Stroud Both end-users and customers evolved with their personal experience of IT being transformed. The real shift here is in ...
Supply Base Rationalization – Decison Sciences Approach
Within the area of strategic purchasing, the number of suppliers to maintain in a firm’s supply base is a critical component. Transactional purchasing performance is generally enhanced by ...
Captive / GIC Monetization – A Viewpoint
Monetization is defined as parent companies sell or exit the majority ownership and management of their offshore captive operations to an external party. Captive GIC monetization meets the ...
eProcurement & e-Auctions : Lessons Learned and Best Practices
Auctions have been around for centuries. Seller with goods/services wanted an efficient way to sell those goods/services to buyers who wanted those goods/services. Over the years, various auction ...
Enabling Supply Chain Visibility – Integrating Shopfloor Production with Logistics Planning
Analysts and supply chain practitioners have been discussing the concepts of a demand-driven supply chain (DDSC) for a decade. The concept of demand-driven supply chains is highly relevant ...
